Conversational automation leverages artificial intelligence (AI)-powered agents, chatbots and virtual assistants to automate both customer interactions and internal processes. These systems understand natural language, sentiment and intent, generating relevant responses and executing actions based on user input. The software provider landscape is analyzed in the ISG Buyers Guide for Conversational Automation.
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Topics:
Self-service,
natural language processing,
Chatbots,
Customer Experience Management,
Intelligent Automation,
Conversational Automation,
IT & Technologies
Generative AI (GenAI) software can transform various aspects of enterprise operations, which makes it a critical component of modern business strategies. GenAI tools can automate repetitive tasks such as data entry, report generation and customer interactions. GenAI can improve overall operational efficiency, resulting in time and cost savings for the organization. Another benefit from GenAI software is the ability to analyze vast amounts of data and extract actionable insights, enhancing...
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Topics:
Playbook,
Digital Technology,
employee experience,
Customer Experience Management,
Intelligent Self-Service,
Generative AI,
Intelligent Automation,
Promptbook
The role of the chief information officer has evolved from managing IT to maximizing technology for business value. Many organizations launch digital transformation programs to identify and deliver the desired value but discover that digital transformation is a complex, lengthy process. Budgets and resources can be quickly exhausted with little to show for the investment. Yet business objectives remain.
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Topics:
Digital Technology,
Customer Experience Management,
robotic automation,
Work Management